Privacy Policy & Data Protection Statement

We understand that applying for a visa requires you to share your most sensitive personal information—including your passport details, photos, and religious travel plans—and we know that trusting a website with this data is a significant decision.

That is why we are committed to the strictest standards of data security and transparency. We utilize advanced encryption technologies to protect your information at every step, ensuring it is used solely for the purpose of securing your Saudi Arabia eVisa and is never sold to third parties.

In this Privacy Policy, we outline exactly what data we collect, how it is securely transmitted to the Saudi Ministry of Foreign Affairs for processing, and the rights you hold regarding the retention and deletion of your personal information.

By using our website and services to apply for a visa, you acknowledge that you have read and consent to the practices described in this policy.

Information We Collect

To process your travel authorization successfully and comply with the requirements of the Kingdom of Saudi Arabia, we must collect specific data points.

• Personal Identity Information (PII): Full legal name, gender, marital status, date of birth, place of birth, and religion (This is required by the Saudi government to determine eligibility for entry into the Holy City of Mecca).

• Passport Data: Passport number, issuance date, expiry date, issuing country, and a high-resolution digital scan of the bio-data page.

• Biometric Data: A digital photograph (headshot) meeting specific Ministry standards (white background).

• Contact Details: Email address (required for visa PDF delivery) and mobile phone number.

• Trip Details: Intended date of arrival and accommodation details (Hotel name or relative's address in KSA).

• Payment Information: We use secure third-party payment gateways (such as Stripe or PayPal) to process service fees. We do not store your credit card numbers, CVV codes, or banking passwords on our servers.

How We Use Your Information

We use the data we collect for specific, limited purposes:

• Visa Processing: To complete the official electronic visa application form on the Visit Saudi or MOFA portal on your behalf.

• Service Delivery: To email you the approved eVisa document and mandatory medical insurance policy.

• Customer Support: To assist you with photo uploads, payment issues, or application status inquiries.

• Legal Compliance: To maintain transaction records as required by international travel regulations and tax laws.

Information Sharing & Disclosure

We value your privacy and we do not sell, trade, or rent your personal identification information to advertisers or third parties. We only share your information in the following strict circumstances:

• Government Authorities: Your application data is transmitted directly to the Ministry of Foreign Affairs (MOFA) of Saudi Arabia and associated government platforms (e.g., Nusuk) for the sole purpose of visa adjudication and insurance issuance.

• Service Providers: We share necessary data with trusted third-party vendors who assist in our operations (e.g., secure payment processors, email delivery services, and cloud hosting providers). These parties are bound by confidentiality agreements.

• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or to prevent fraud.

Data Security Measures

We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) and TLS technology (256-bit encryption).

• Secure Storage: Your data is stored on secure cloud servers protected by advanced firewalls and intrusion detection systems.

• Data Minimization: We only collect the information strictly necessary to process your specific visa type (Tourist, Umrah, or GCC Resident).

Data Retention Policy

We manage your data retention to balance convenience with security.

• Application Data: Passport scans and personal photos are securely archived during the processing period. Once your visa is issued and delivered, sensitive files are retained only for a limited period (typically 90 days) to handle any potential corrections or disputes, after which they are deleted from our active systems.

• Transaction Records: Basic transaction data (Name, Date, Amount Paid) is retained for 5-7 years as required by tax and accounting laws.

Cookies and Tracking Technologies

Our website uses "cookies" to enhance your user experience.

• Session Cookies: These are essential to keep your application form active so you do not lose your progress if you navigate between pages.

• Analytics: We use tools like Google Analytics to track anonymized site traffic and performance. This data does not identify you personally.

• Your Control: You can choose to disable cookies through your browser settings, though this may prevent you from completing the online application form.

Your User Rights (GDPR & CCPA)

Depending on your location (including users in the EU and California), you have specific rights regarding your data:

• Right to Access: You may request a copy of the personal data we hold about you.

• Right to Deletion: You may request that we delete your personal data ("Right to be Forgotten") from our servers, subject to our legal obligations to retain financial records.

• Right to Rectification: You have the right to request the correction of inaccurate information. Note: Once a visa is submitted to the Saudi government, data usually cannot be changed without a new application.

To exercise these rights, please contact our Privacy Team at the email listed below.

Children’s Privacy

We acknowledge that Umrah and family tourism often involve minors. We process the personal data of children under the age of 18 only with the explicit consent of the parent or legal guardian who is submitting the "Group Application" on their behalf.

Disclaimer (Third Party Status)

Please Note: We are a private visa processing agency. We are not the official website of the Government of Saudi Arabia. We are not responsible for the privacy practices of external sites we may link to, such as the official Nusuk app or third-party airline sites. We encourage you to read the privacy statements of any external site you visit.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be posted on this page with an updated "Last Revised" date.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to request the deletion of your data, please contact our Data Privacy Officer:

• Email: support@saudi-arabia-e-visas.com