Terms & Conditions of Service

We know that reading through legal terms and conditions is probably the last thing you want to do while planning your pilgrimage or vacation to Saudi Arabia. Most travelers would much rather focus on booking their hotels in Mecca or planning their tour of Riyadh.

However, having a clear and transparent agreement is the best way to ensure your application process is smooth, secure, and free of surprises. These terms exist to protect you as a customer, clarify exactly what our professional service covers, and define our commitment to handling your travel documents with care.

Below, we have outlined the specific agreement regarding our role as a private processing agency, our refund policies in the event of a government rejection, and the responsibilities you hold regarding the accuracy of your passport data.

By accessing this website and submitting an application, you agree to be bound by these Terms & Conditions.

Service Description & Agency Disclaimer

Important Notice: This website is owned and operated by a private third-party data processing agency. We are not affiliated with, endorsed by, or part of the Government of the Kingdom of Saudi Arabia.

• Our Role: We act as your representative to review your data, correct format errors (such as photo size and spelling), and submit your application to the official Saudi visa system.

• Government Option: You have the right to apply directly through the official government portal (visa.visitsaudi.com) for a lower fee. By using our service, you agree to pay an additional Service Fee for our manual review and 24/7 support.

User Obligations

To ensure a successful application, you agree to the following:

• Accuracy: You warrant that all information provided (Name, Passport Number, Date of Birth, Religion) is 100% accurate and matches your passport exactly. We are not responsible for rejections caused by typos you provide.

• Passport Validity: You confirm your passport is valid for at least 6 months from your intended date of entry into Saudi Arabia.[2][8]

• Eligibility: You confirm you are not currently banned from entering Saudi Arabia (e.g., previous deportations or overstay violations).

Fees and Payments

• Total Fee Structure: The price you pay includes:

1. Government Visa Fee: The official fee charged by KSA.

2. Medical Insurance Fee: The mandatory insurance required by Saudi law.

3. Service Fee: Our fee for processing and support.

• Currency: All fees are charged in USD. Exchange rates are determined by your card issuer.

• Authorization: By submitting payment, you authorize us to process the transaction immediately to begin work on your file.

Refund & Cancellation Policy

Our refund policy is strict due to the nature of government payments.

• Before Submission: If you cancel your request before we have submitted it to the Saudi government system, you are entitled to a full refund minus a $20 administrative processing fee.

• After Submission (No Refund): Once your application has been submitted to the Saudi Ministry, the Government Fee and Insurance Fee are non-refundable. Therefore, no refunds can be issued at this stage, regardless of the outcome.

• Rejection: If your visa is rejected by the Saudi Government, the fees paid to the government are lost. However, we may offer a refund of our Service Fee depending on the specific reason for rejection.

Processing Time & Delivery

• Estimates Only: Any processing times listed (e.g., "24 Hours," "Rush") are estimates based on average government turnaround. We cannot guarantee specific delivery times as security checks are outside our control.

• Delivery: Approved eVisas are sent as PDF attachments to the email address you provided. You are responsible for ensuring your email is correct and checking your Spam/Junk folders.

Visa Validity & Prohibitions

• Umrah vs. Hajj: The Saudi Tourist eVisa allows you to perform Umrah. It strictly DOES NOT allow you to perform Hajj. Attempting to perform Hajj on this visa is illegal.

• Work Prohibited: You may not undertake paid employment in the Kingdom.

• Entry Discretion: A visa does not guarantee entry. Saudi Immigration Officers at the border have the final authority to grant or deny admission.

Limitation of Liability

To the fullest extent permitted by law:

• Indemnity: You agree to indemnify and hold us harmless from any damages, including missed flights, hotel cancellations, or loss of profits, resulting from visa delays or rejections.

• Liability Cap: Our total liability to you for any claim is strictly limited to the amount of the Service Fee you paid.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., United Arab Emirates / United Kingdom]. Any disputes shall be subject to the exclusive jurisdiction of the courts in that location.

Contact Information

For questions regarding these Terms or billing inquiries, please contact:

• Email: support@saudi-arabia-e-visas.com